We all love to enjoy uninterrupted entertainment, whether through DISH Anywhere on Roku, activate TLC Go via Tlc.com/link, or using some other means. What if you are watching your favorite football match online on a nice weekend, but at that time a connection error occurs, and you get confused about why is my LG TV not connecting to WiFi? 

Nothing can be more frustrating than this. That’s what many LG TV users are facing with their set. There are enough cases recorded on Twitter regarding the same issue. 

Here, we have come up with 12 best troubleshooting ways to eliminate the error. So that your weekend will not get ruined. 

Common Reasons Why Your LG Smart TV Not Connecting to WiFi

Before finding the solution to why LG TV not connecting to Internet, it is necessary to figure out for what reason the error might have emerged. Some probable causes are mentioned below so that you can easily understand the issue and then move to the solution accordingly.

  • Too Many Devices are Connected to Wi-Fi

    If you have connected various smart devices to your Wi-Fi, you may face some issues. 

  • Wi-Fi is Turned Off

    Maybe your Wi-Fi is not turned on and that’s why your LG TV not connecting to WiFi. If it is already turned on, there can be a possibility that the router is not working, or the cables are not fixed properly. Check for all these possibilities also. 

  • Signal Strength is Weak

    Perhaps, due to some obstructions like bad weather, cable issues, or distance, your Wi-Fi signal strength is weak. Because of this, the LG Smart TV won’t connect to WiFi. Also, the problem may be arising due to a fault with the provider. So, check it as well.

  • Glitch or Bug

    Sometimes, there can be an error related to a bug or glitch in your device. It can be because of outdated firmware or some other software-related issues. In such a situation, generally, a power cycle can help.

These are some common reasons that may be preventing your TV from connecting to the Internet. Apart from them, wrong date and time zone, non-updated location, poor condition of cables, power issues, hardware fault, etc. can also be some possible reasons. 

Further, let’s understand the troubleshooting measures for these causes.

What to do If LG TV Won’t Connect to WiFi?

As per the above-mentioned causes, here are the 12 most effective solutions given for your help:

Check Your Login Details

This is the most common reason why you’re unable to connect your LG TV to WiFi. So, always recheck your login ID and password. If they are incorrect, retry with the correct credentials and if you have forgotten your password, you can regenerate a new password. 

Update the Time Zone and Date

Update the Time Zone and Date

Your smart TV may show the wrong time zone and date if it has not been used for a long time or has undergone a firmware update. In such a case, it is required to update them by following the given steps:

  • First, click on the Settings button on your remote.
  • Now, select the All Settings option.
  • Go to the General icon label and select the Time and Date option.
  • Adjust the values and then exit the menu.

Now, try to reconnect your TV device with the Wi-Fi network.

Update the TV’s Location

Update the TV Location

An incorrect location setting can also be a reason behind your LG TV not finding WiFi. To update the location, go through the given procedure:

  • Go to Settings > All Settings > General > Location.
  • Now, change the Broadcast Country and LG Services Country there.
  • If it is showing a license agreement, Accept it to restart the TV.

After completing this process, you can try to set up your Wi-Fi connection.

Switch to Another Network

Switch the Network

You can try to connect your TV set to another network. This will let you know whether the issue is with your television or the Wi-Fi. You can use a phone’s hotspot for this purpose. 

If the TV successfully connects to the hotspot, the issue might be related to the router. Then you can try out some router-related fixes given in the article. But if you are getting a strong signal strength of Wi-Fi in your phone, then there might be some other issue.

Restart Your TV and Router

Restart the LG TV

This is the most common solution to solve the issue. You can simply restart or power cycle your TV. This process will reset all the connections and close the apps that were running in the background and probably causing the trouble. For this, you just have to turn off the set and unplug the power source. Then, plug it back and turn on the TV to check whether the issue is solved or not.

Apart from that, you can also try to power cycle your Wi-Fi router. This will reset all the connections and remove any congested connection that might be causing the trouble. For this purpose:

  • Press and hold the router’s reset button for about 30 seconds.
  • Release the button and let the router restart.
  • Once it is restarted, reconfigure the router. 

If your router is old, you can replace it with a new one or upgrade your Wi-Fi bandwidth.

Disable Quick Start

Disable Quick Start

If this feature is enabled, it may lead to the problem of LG TV WiFi not turning on.

  • Visit Settings > All Settings > General.
  • Disable QuickStart or QuickStart + by dragging its switch off.
  • Now, turn off the TV and disconnect the power cable as well.
  • Wait for a minute and then reconnect the cable and turn on the TV.

Hopefully, it will be connected to the wireless connection now. If it is not, try to disable the Live Plus option in the general settings.

Disable the Network’s Auto Optimization

Disable Auto Device

Most of the latest models of routers or modems have an Auto Optimize Network function. It helps the router to connect with high-performance devices and blocks from high-density wireless networks. Here is the process to disable this utility:

  • Visit the router’s web portal and go to Settings.
  • Select Site and disable Auto-Optimize Network.
  • Apply the changes and restart the router.

Finally, restart your TV to check if the issue is solved or still, LG TV WiFi not working.

Move the Wi-Fi Router Closer to Your LG TV

If your LG TV not connecting to the Internet, try to move the router closer to your set. This is because the router does not have an infinite range. A long distance between the router and the TV might severely affect the signal strength and prevent it from establishing a strong connection.

Check Wi-Fi Cables

You may often see a Wi-Fi not found error in some older versions of LG TVs. This error may arise because of some manufacturing faults. If you are also dealing with the same issue, follow the given steps: 

  • Carefully, place your TV on a flat surface with its face-down.
  • Remove the back cover to reveal the silver cables connected to the Wi-Fi module located at the bottom.
  • Make sure these cables are in good condition without a bent or folded and if they are, try to straighten them gently. 
  • Replace the back cover and fix the TV in its place.

Now, you can try to reconnect your LG TV set to the Wi-Fi. If it still shows the error, you can switch to the next possible solution.

Change the DNS Settings

Change the DNS Settings

To make your surfing through the internet smoother, a DNS (Domain Name System) is helpful. However, sometimes, you may find issues with this DNS. So, it is also necessary to check and change the DNS settings by using the given procedure:

  • Turn on the device and visit Settings > Network & Internet.
  • Choose Network Status and select Edit.
  • Go to DNS server settings > Automatic > input the numbers to the DNS code.
  • At last, select Enter and try to reconnect the Wi-Fi.

If changing the DNS is also not helpful, you can move to some more technical solutions like updating the firmware. 

Update Your Firmware

Software Update

There is the possibility that your LG TV’s firmware is not updated, so check out the availability updates and install them. Here is the process for the same:

  • Navigate to the Settings by using your TV’s remote.
  • Click on All Settings > Support > Software Updates.
  • Select Download and Install if it is available.

Once the installation is completed, turn off the TV and turn it on again after 10 seconds. 

Factory Reset Your LG TV Set

Restart the LG TV

If the above-mentioned ways are not working, you can try to factory reset your TV. It will revert the device settings and configuration to default and will also install the latest firmware and app updates. 

But you should remember that the factory reset process will delete all the stored files and data on your TV and bring it to the factory state. So make sure to back up them. 

Follow the given steps to factory reset your TV with or without the remote:

  • Turn on the TV and press the Home button on your remote or the power button of your TV (for about 10 seconds).
  • Visit Settings > All Settings.
  • Select General and then go to Reset to Initial Settings.
  • Fill in your password and wait for the factory reset process to finish.

Once the process is completed, you can continue logging in to your account and connect the television to the Wi-Fi network. 

Even after trying all these measures, if you are still troubled with the issue of why my LG TV won’t connect to WiFi, then you should try to reach out to the customer support company. The details for the same are shared further. 

Contact Customer Support If LG TV Won’t Connect to Internet

If you are still dealing with the issue of non-connectivity of LG TV to WiFi, you can visit the customer support page of the company. To connect on a call, 

Dial: 800-243-0000 or 850-999-4934 available Monday to Friday from 8 AM to 9 PM EST.

You can reach out to their online chat (to get 24/7 assistance and a faster reply) or email support. Apart from that, you can also visit their given social media handles to contact them:

Note: If you have an LG Premium Care, you get special assistance. For this benefit, you can call 1-855-549-0540 to get your issue solved. The number is available Monday to Friday from 8 AM to 11 PM EST, and Saturday & Sunday from 9 AM to 6 PM EST.

Final Words

Here, we tried to cover all the possible effective solutions to deal with the issue of LG TV not connecting to WiFi to save your weekend. You can apply these troubleshooting measures so that there will be no break in your entertainment. Apart from the above-mentioned solutions, you can also try to connect the TV with an Ethernet network or hotspot, change the router’s IP, try a different channel of the router, disable protected management frames (PMF), clean the Wi-Fi card, etc. 

However, in case of a serious issue, you are advised to contact customer support in order to avoid any kind of damage. Also, if the issue is arising because of some hardware damage, you should get help from a professional repair store. 


Ans: To enable Wi-Fi on your LG TV:

  • Visit the Quick Setting Menu by using the remote and then go to the Network settings menu.
  • Select the Wi-Fi Connection > press OK button on your remote.
  • Go to Wi-Fi Connection (turn to green color and a list of available networks will appear).
  • Select the desired network to connect and enter the password.
  • Wait for a few seconds, and your LG TV will get connected to the selected Wi-Fi network.

Ans: Sometimes, this issue may arise due to authentication failure instead of an issue of entering the wrong password.

Ans: To check Wi-Fi on your LG TV, follow these steps:

  • Press the Smart button on your remote > scroll to access the Home Menu.
  • Go to Settings button > OK.
  • Click on Network > WiFi Connection.
  • Select your WiFi network from the available list.
  • Enter the password and click on Connect.

Your LG TV will be connected to the network now.

Ans: There can be several reasons behind it like incorrect IP address, outdated wireless drivers, incorrect DNS server settings, security software interfering with internet access, etc.


Contact Support, LG Electronics