Who doesn’t love binge-watching series and movies on Netflix? It is fun, right? But this is only till the time any error doesn’t show up, especially the nw-2-5 error. Nothing can be more annoying than getting Netflix code nw-2-5 errors while trying to watch your favorite movie. 

We get you, so we have covered all the possible reasons and the best troubleshooting methods to fix Netflix nw-2-5 error in this article. You can also check out other streaming platforms that offer a free trial. This can help you choose the best. Coming back to the Netflix error, keep on reading to learn the fixes.

What is Netflix Code NW-2-5?

Netflix new-2-5 error is a type of technical problem faced by the subscribers of the streaming platform. Most commonly, the Netflix error code NW-2-5 is caused by an issue with your network. However, it’s hard to determine exactly what the issue is if you only see this number on your screen.

NW-2-5 is a common Netflix error code that appears on many devices, such as Xbox, PlayStation, and even on TVs. 

Reasons for Netflix Code NW-2-5 Error

There are two main reasons the Netflix code NW-2-5 typically appears. The first one is that your device was unable to connect to the router. In this situation, there can be interference with the connection between your device and the router. On the other hand, it can be a network-related software issue. 

Second, there might be an obstacle preventing Netflix from streaming on your device, which might also result in the Netflix error number NW-2-5. Even resetting the router or having your network cable mended may not work in this situation. Therefore, you’ll need to solve the issue with the app or on the streaming device itself.

Well, there can be other reasons as well, like Netflix server issues, Incorrect account credentials, and security blockage due to the use of a VPN. Let’s find out the best solutions to resolve the Netflix server 3 NW 2 5 error in the next section.

15 Fixes for NW-2-5 Netflix Error

The NW-2-5 Netflix error can be solved with the help of various troubleshooting methods. Refer to each one in this section and follow the steps vigilantly to find the best way working for you to get rid of code nw-2-5 Netflix problem. 

Netflix nw-2-5 error 

Restart Your Device 

Start with the most basic troubleshooting step, close all your tabs, and the application, and restart the device on which you are streaming Netflix. After doing so, wait for a few minutes and turn it on. If it doesn’t work, move to the next step.


When Netflix shows code nw-2-5 error, you are given the option to try again on your screen. Simply click on the Try Again button and let the Netflix application refresh, and it may solve the issue. Also, you can exit the Netflix application and launch it again to resume the service.

Check Internet Connection

As you know, Netflix does not work without the internet, so if your device is not connected to a stable and secured internet connection, there are high chances of nw-2-5 Netflix errors. 

In this case, try checking its settings menu or control panel (on smart TVs and streaming devices).

For consoles, the WiFi connection is usually found in the Settings menu. However, be sure to check whether your console has a connection and try reconnecting if it does not.

Also, make sure to remove any obstructions like metal or big furniture on the pathway of Wi-Fi signals. 

Check The Router 

We advise verifying the network itself if you are connected to it correctly, but the computer is still not working. The router and modem may be having connection issues. Verify that every cable and wire is in its proper location and is free from damage.

Moreover, we advise making sure the modem and router are both in good operating condition. If your router is damaged or malfunctioning, none of your devices will be able to connect. And due to this, you won’t be able to access Netflix properly, leading to a Netflix code nw-2-5 error. 

To solve this, open websites on your other devices to verify. If the problem is hardware-related, get it repaired. 

Check Netflix Server 

Netflix can show Netflix code nw-2-5 error in case of a server outage. It rarely happens but can potentially delay and hamper all Netflix services. 

Go to Downdetector and check for the Netflix server status if the server is down. Now, you have to wait until the services are resumed.

Check Network Settings

Many devices won’t launch an application or a service due to Network prohibition. Hence, check if Netflix is not allowed to stream on the Network Settings of your device. 

In this case, contact your ISP and ask about the Network permission. Nevertheless, if you’re utilizing a WiFi network at home, you shouldn’t need to worry too much. That’s because the majority of ISPs do permit streaming. Because public WiFi networks have a certain amount of bandwidth, ISPs often only block streaming on those networks. 

As a result, whether you’re streaming at work or school, you’re more likely to get the new-2-5 Netflix issue. And if your home network is causing disturbance too, you must upgrade your Wi-Fi service with a better ISP. 

Re-install Netflix Application 

Redownloading the Netflix app will resolve error code NW-2-5. Delete or uninstall the Netflix application from your device after logging out of your account. Wait for some time, re-install the Netflix application, and log in to your account. This is a simple method to get rid of nw-2-5 Netflix code error. 

Check Wi-Fi Speed 

If your device is connected to a slow WiFi or cellular network, Netflix can probably show nw-2-5 Netflix error. Netflix recommends a 1.5 Mbps speed for decent streaming. However, you will need faster speed internet for high-quality streaming. 

Perform an online speed test, and if your WiFi does not meet the requirement, upgrade your plan or connect to a faster internet network.

Disable Data Saving Mode

It is essential to turn off the data-saving mode of your WiFi or cellular connection to stream Netflix on your device properly. Discontinuous internet connectivity can lead to nw-2-5 Netflix code. 

For Cellular Data

  • Open the device settings and choose Mobile Data to turn off the cellular data conserving function.
  • Click on the Mobile Data menu.
  • The final step is to disengage the cellular low data mode by turning the toggle button to the left.

For Wi-Fi Connection:

  • Go to the Device Settings application.
  • Locate the WiFi tab and click it.
  • Choose the active wifi connection’s details icon.
  • The final step is to slide the Low Data mode toggle button to the left.

Turn Off VPN or Proxy 

You may be experiencing a Netflix server 3 nw 2 5 issue because of your VPN. But why? VPNs do not allow establishing a secured connection, and for security reasons, Netflix may not allow access with the VPN connection turned on. 

So if you are using your VPN service knowingly or unknowingly, check and turn it off while streaming Netflix on your device to avoid Netflix nw-2-5 error. 

DNS Settings 

Netflix nw-2-5 error can be caused due to incorrect DNS settings. The best thing to do for this is to reconfigure the setting of your device. Follow the steps below to set up DNS settings manually: 

DNS settings section 
  • Go to the Settings of your device and locate the network.
  • Click on Set up Internet connection, then OK, and select Custom
  • Choose Wi-Fi or Lan Cable based on your internet connection mode.
    • In the case of Wi-Fi, Select Custom and enter the IP Address settings manually.
    • Click on the Automatic button to enter the IP address 
    • Select Automatic for DNS settings.
  • Lastly, click on Test Connection.

Disable ISP Parental Control

Some ISPs provide parental control features to better screen experience among family members’ online connections.  However, issues can occur when trying to connect your Netflix account. Fortunately, you can disable these settings by contacting your ISP and explaining that it’s necessary for the operation of legally-obtained streaming apps like Netflix.

Regardless, you can check with your ISP first. Most ISPs are responsive and can disable the feature easily through a simple phone call or online chat. 

Boost Wi-Fi Signal

You can boost your WiFi signals by removing all the blockages and barriers coming in the path of your network signal. 

Generally, one Router is not enough to have a wifi range at every corner of your house. We suggest you invest in WiFi boosters, mesh systems, and repeaters to distribute the signal evenly. 

Contact Your ISP

If none of the above solutions have worked for you, and Netflix error code NW-2-5 continues to plague your streaming experience, we suggest contacting your Internet Service Provider (ISP). They will be able to help resolve this issue by providing a solution that addresses whatever network connectivity issues are causing it.

Netflix Customer Support 

You can also contact the Netflix customer support team and hand over the matter to their hands. The Netflix technical support will understand the issue, navigate into your account and provide the best results. 

Also Read: How to cast to Firestick from Android/iOS/iPad/PC/MacOS?

Prevent NW-2-5 Netflix Error

Making sure that everything connected to the network is in good functioning condition should assist in preventing the appearance of the error code. This entails checking that your modem and router are operational. To make sure that these gadgets are functioning properly, we advise checking on them from time to time.

Also, we advise installing WiFi throughout your home. By doing this, you would eliminate all dead zones in your home and make sure your connection is strong. A better placement of the router may help improve your signal. Also, it is usually recommended to remove all wireless devices from the vicinity of your router.

Read Next: How to Find Roku IP Address With and Without Using Remote?

Frequently Asked Questions

Ans: To reset your internet connection on Netflix:

  • Launch the app, and go to the main menu.
  • Here, click on Settings and scroll down to locate General.
  • In this section, scroll down and click on Reset Network. 

Ans: Restart your device and follow the troubleshooting steps to fix the nw-2-5 Netflix code issue. 
Uninstall and re-install the Netflix application.
Disable Proxy and VPN.

Ans: Your Netflix account can get blocked temporarily due to network connection problems. To solve this, make sure to connect to a stable network setting.


About Netflix NW-2-5 Error – By Netflix Help center